Warranty & Service Portal
Register your sewing machine, activate your warranty, track repairs, and get certified support — all in one secure place.
How it works
Three easy steps from purchase to protected.
Register Your Machine
Enter your model, serial number, and purchase date. Upload your proof of purchase to activate the warranty.
Get Expert Support
Open a support ticket and communicate directly with our certified Pfaff and Husqvarna Viking technicians.
Track Your Repair
Follow your machine through every service step in real time. Get notified when it is ready for collection.
Your complete service hub
Warranty Management
Track all registered machines and their warranty status. Receive automatic expiry reminders.
Expert Support Tickets
Raise issues directly with certified technicians. Threaded conversation history always available.
Live Service Tracking
Real-time status timeline for every repair — from packaging confirmation to collection.
Public Case Lookup
No login required to track a case. Enter a reference number and get instant status updates.
Knowledge Base & FAQ
Browse answers to the most common warranty, service, and machine questions.
Secure & GDPR-Ready
Your data is protected. Download or delete your personal data at any time from My Account.